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iFlowers Customer Service

Shipping & Delivery

All of our flowers are sent by Royal Mail first class post. Postage is included in the price.  You should allow up to 2 days for delivery however we cannot guarantee that the flowers will arrive on the specified date.  Sometimes they only take 1 day to get to their destination and so arrive early.  We do not send flowers on a Saturday or Sunday so flowers for a Monday delivery will be sent on Friday. You do have the option of selecting specail delivery.  If you decide to choose this premium service Royal Mail will guarantee delivery on your specified date.  Fore special delivery someone will need to be at home to sign for the flowers.

Privacy & Security

1. Statement of intent

From time to time, you will be asked to submit personal information about yourself (e.g. name address, email address etc) in order to purchase or use services on our website. By entering your details in the fields requested, you enable iFlowers.co.uk to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. iFlowers.co.uk will act in accordance with current legislation and aim to meet current Internet best practice.

2. Information on visitors

During the course of any visit to iFlowers.co.uk, the pages you see, along with something called a cookie, are downloaded to your computer (see point 3 for more on this). Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. iFlowers.co.uk use cookies to store details of products you have added to your shopping basket. The cookie is deleted when you leave the site.

3. What is a cookie?

When you enter our site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows. Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that you will be unable to purchase from our store.

4. Use and storage of your personal information

When you supply any personal information to iFlowers.co.uk we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else. Any information you provide to iFlowers.co.uk will only be used by iFlowers.co.uk, and very carefully selected partners, unless we are obliged or permitted by law to disclose it. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

Returns & Replacements

We guarantee all of our flowers and will send out a replacement box if they do not arrive in perfect condition. Our contact details and information on returns are included with every bouquet we send out.

Ordering

The iFlowers.co.uk website allows you to send flowers to up to 5 different recipients in a single transaction.  You can specify a different delivery date and message for each item.  Simply choose to check out with multiple addresses after added your chosen products to the shopping cart.

Payment, Pricing & Promotions

Our website uses Secure Trading to handle payments for your flowers.  We have a secure certificate to ensure that your detils are kept safe and secure.  iFlowers.co.uk do not keep a record of your card.

Viewing Orders

If you choose to set up an account with iFlowers you can log in at any time and see details of any orders you have made.  You have an address book so you can keep a note of useful addresses.  If you wish you can re-order a bouquet simply with the click of a button.

Updating Account Information

Account information can also be updated easily by logging into the site.  You can amend your address and contact details, view any items you have saved as a favourite and keep a check on any items you have tagged or reviewed.